It also looks cool - would high recommend! . I was originally disappointed that the zipper broke but I am over the moon to get a new bag. Stylish and versatile enough to keep you ready for any adventure. The information is stated in our Return and Refund Policy and can be checked at all times, before making a purchase from our store, to make sure if you will agree with our terms. Let us know the issue and our team will review and address it. I got caught in the rain and the bag did repel the water. The zip has completely failed, sent an email with absolutely no response. This small backpack is awesome. However, Nordace's Customer Service was very helpful and quick to respond with different options to resolve the issue! We recently bought 2 Nordace backpacks and we are very happy and impressed! You have to kind of jam it in there. It is not even my fault! It fits a lot and still fits under the airplane seat. Exchange policies are absurd! Good well made pack.
Read Customer Service Reviews of nordace.com | 4 of 148 - Trustpilot It is not even my fault! Nordace customer service has been superb! Don't fall for all the clever advertising and spamming. The USB attachment is the old type whereas I need type C and will have to get an adaptor. And it arrived on time as promised. They aren't worth the money. Thanks to the CX Team! I would like a replacement. So helpful both with the backpack and just generally for packing. I bought a Nordace backpack 4 years ago and love it. Backpack quality looks good. They were delivered quickly, and are extremely functional and well designed. I took it on a cruise as my second bag, and on the long walks to and from the ship, I really liked how I could slip it over the handle on my big suitcase and it was balanced well, so it stayed there. All Rights Reserved. So i contacted the Customer Support. Accepted file types: jpg, gif, png, jpeg, jpg, gif, png, jpeg. It WILL NOT BE processed and NO REFUND WILL BE GIVEN! Do you have experience with this? I have not been able to use it so far but looking forward to putting it to work. Fast delivery(iam located in Norway)Never been so happy about a backpack ever. What? I've had the Sienna backpack for a year, used it a handful of times as I bought it mainly for travel and the seams are pulling apart from very light use. I paid less than half the original price. Order fulfillment very fast. This small backpack is awesome. Thank you for your cooperation. Excellent customer service, they stand behind their products brilliantly!Love my Nordace too !! The shippers at the warehouse say they haven't received it. Zipper should be the self-lock to prevent sliding down that unintended opening the pockets. About the backpacks, our products are made of water-resistant fabric which are well protected in light rain. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Since then.they have been silence. I will be able to hold at least 2 days of outfits in it along with my electronics, toiletries, and other must haves. First of all I receive a real great product. At Nordace, we design multi-purpose bags for the way you live and move. $120 spent. The internal space and sub pockets are useful. This company is a scam. Package tracking was available.As for the product itself - it is a backpack of the highest class and quality. It's now been 5 months of blatant lack of communication and just ignoring customer issues, apparently not wanting to replace a genuine faulty product; which seems to be a common theme in the comments here. I've had the Sienna backpack for a year, used it a handful of times as I bought it mainly for travel and the seams are pulling apart from very light use. My bag arrived just in time for my trip to New York. Just the right size and big enough to fit water bottle, mobile phone, wallet and all other essentials. The only thing that is a little annoying is if you put your laptop and tablet in the designated pockets inside its a little hard to just put stuff into the main middle compartment. Couldnt reccommend the brand more highly.
Amazon.com: Customer reviews: Nordace Siena II Smart Travel Backpack Great product. Zipper should be the self-lock to prevent sliding down that unintended opening the pockets. I am loving my Mini Sienna backpack!
Read Customer Service Reviews of nordace.com | 2 of 156 - Trustpilot Cracking product, very happy. One of my favorite features is the attached key ring inside the bag pocket. I have the Siena II backpack, the bottle pocket attaches to the backpack along the zip seam and is a small but detrimental design flaw as using the bottle pocket with a normal 500ml water bottle stretched the zip along this point and now it falls open along the whole length of the zip repeatedly - even when just walking with the backpack on and all my belongings fell out.
Nordace - Track your order It was easy to view products online and to order. I am very happy with my purchase and had no trouble with shipping or delivery. Excellent commuting bag!!! If you go through all the reviews, the backpacks are great as long as you receive a perfect one. Finally after a month I received it. Other than that it's really perfect and I couldn't be happier. 2023 Trustpilot A/S. I've emailed back to Nordace's customer service. I like the half height pocket and the overlapping side entry pockets. 23 Apr 2023. Also absolutely brilliant customer service from Elena when I requested an exchange because Id changed my mind on colour. The quality is top notch and o many accessible storage areas. Product was shipped and received earlier than expected. Thanks to the CX Team! I am considering reporting the company to the police. Companies can ask for reviews via automatic invitations. Corrosion and deterioration caused by material fatigue after extended use is not covered by the warranty. I bought a backpack Siena in Spetember; I love it. Please help the community by sharing any additional tips for contacting Nordace here in the comments. The padding is great as is the number of sections within the bag. Which I have not seen yet. Love the compartments. My huge laptop from work fits perfectly and I can still carry around a camera, notebooks and a lot of other stuff. Unfortunately after some weeks the zipper lost three teeth. The bag is a great addition when I take my electric scooter for a spin too, secure and well balanced on my back. We also ensure all reviews are published without moderation. Customer service gave opaque response re: discount code entry location, did NOT process my immediate cancellation as requested, and instead refunded the discounted value - without so much as asking if that was what I wanted, or notifying me that they would not be cancelling my order as requested. How can I chat live with a Nordace customer support rep? Date of experience: 31 May 2023. One of my favorite features is the attached key ring inside the bag pocket.
Nordace Siena Backpack Review | The New Perfect - Travelccessories I never receive the package. I contacted customer service who said it was out of the manufacturers warranty and offered me a new one for $50. I first emailed customer service about this in January, I sent the requested photos and product code and then received no further reply, so I opened a new complaint ticket and again sent the photos when requested and AGAIN received no further reply despite following up multiple times on both ticket threads. It fits my office beautifully. So it's China. I was happy with the speed of receiving my bags before travelling. I am still waiting to receive a replacement rucksack with rain cover, worth 93.98.It will be sent by Nordace asap whenever that will be. Hello Ulrike,We apologize for the long wait.Your order was reshipped and it's currently in transit to it's destination.You can track your shipping information by accessing the following link:https://track1track.com/tracking?refs=XL987928382GBAll the best,Nordace Team. I bought a backpack Siena in Spetember; I love it. 14 reviews. Lots of pockets so I finally feel organised. Buy Nordace Siena II Mini Smart Backpack for Everyday Use with USB Charging Port, Water Resistant - Sleek Laptop Backpack for Daily Tasks, Work, and Casual Adventures (Black) and other Backpacks at Amazon.com. Other than that it's really perfect and I couldn't be happier. We also ensure all reviews are published without moderation. No more Nordace for me. Highly recommended, I certainly will buy again when needful. I reached out to them and even though I was well past the 1 year warrantee they offered me a huge discount on a new bag.
It was easy to put back on and I think it was the way I pulled it. 3,720 talking about this. Our wide selection is eligible for free shipping and free returns. Excellent bag and accessories! The bag is exactly what I hoped for. I really like the product but shipping took double the days advertised. 50+ viewed in past week. Companies can ask for reviews via automatic invitations. Delivery is also quick. The zip has completely failed, sent an email with absolutely no response.
Read Customer Service Reviews of nordace.com | 3 of 155 - Trustpilot I had an issue with the zip on my bag, and wrote to customer services. Its a gamble!Response to below. I am loving my Mini Sienna backpack! I bought it in sky blue and it was great when doing sightseeing in Portugal. 3 reviews. Don't waste your money with them. When I packed the bag access to additional pockets became restricted. I ordered a rucksack with rain cover on the 25.4.23. They were delivered quickly, and are extremely functional and well designed. If you cannot locate your email in inbox, please, do check the spam box as well.Fell free to contact us in case that further assistance is required.All the best,Nordace Team. We recently bought 2 Nordace backpacks and we are very happy and impressed! Next time I'll use a UK company. My keys no longer hide from me, I can get soooo much in it and its really comfy to wear, every when full of stuff. Damage due to wear and tear, misuse or neglect, while not covered under this warranty, may be repairable for a reasonable fee.For more information you can contact us via email at all times.All the best,Nordace Team. We have a warranty of one year on production malfunctions.
The front two zip sections are spacious enough as is the back section for valuable items. You can contact Nordace via their contact page.
Read Customer Service Reviews of nordace.com | 2 of 150 - Trustpilot Terrible customer service. I reached out to them and even though I was well past the 1 year warrantee they offered me a huge discount on a new bag. The item was delivered in good time. Thoughtfully crafted from the finest materials and manufactured with rigorous testing. I got responses quickly and they very kindly offered to replace my broken bag with a new Siena Pro 15 backpack. Unfortunately after some weeks the zipper lost three teeth. If you have a backpack problem, please upload an image of the problem. My new Nordace is absolutely the best backpack/carryon I've ever owned. Delivery time took longer than I hoped but the backpack still came well before my trip so all good. Lots of pockets so I finally feel organised. They reply to go thru UPS. Operating Status Active. I purchased the Siena II Smart backpack in January - and yes the delivery did take a long time but I knew that from the reviews so wasnt bothered. Just wish they had a shop in the UK so you could see even more of their products in the flesh. A very good experience had overall with Nordace. There are many compartments including one for wet clothing and a padded one for a tablet. The many hidden compartment are especially handy. I had an issue with the zip on my bag, and wrote to customer services. I've been back and forth with Customer Services, and they offered me a replacement for 35USD or 15% refund so that I can get it repaired myself.If their customer service was better and they looked after their customers when issues occur, I'd have absolutely bought again in the future and recommended it, but I can't do that now sadlyand it's such a nice bag :(, Hello Chris,We apologize for the situation you have encountered.Please, do send to us a message, by accessing the link below, so we can check for the situation of your product and to provide a resolution.https://nordace.com/en/contact-us/All the best,Nordace Team, Watch lots of videos and read reviews online before deciding which bag suited me best I ordered the nordace eliza and it is exactly as I imagined I had no problems with delivery and arrived in a timely manner I use it everyday now for my commute to work much more stylish than a regular backpack and I get a lot of positive comments My only complaint would be the cords to pull in the top are a little stiff. Thank you for your cooperation. Verification can help ensure real people write reviews about real companies. Their customer service was very quick to reply and keep me updated on my new order. The bag I purchased came with a piece that was broken. Customer Service is support@nordace.com. I've emailed back to Nordace's customer service. Hello Priscila,Regarding your complaint, based on the photos you have sent to us we could not determinate the fault of the product, reason why we have requested a short video so we can check the situation of your item and to provide a resolution.Without a proof of the fault, we cannot proceed with a solution. I dont ever have to dig for my keys or worry about losing them! I like having these easy-access pockets not just for water but also pens or sunscreen or other things I pull out frequently. Still waiting for the backpack to arrive. 2023 Trustpilot, Inc. All rights reserved. All the best,Nordace Team. My bag broke in a few months and they aren't doing anything to help. Verification can help ensure real people write reviews about real companies. They states that UPS send the package but I never sign or anyone on the complex sign. My 5 cycling friends were somewhat jealous as they had inferior bags. Also, we have informed our development team regarding the situation, for further investigation.You can also unsubscribe by selecting the "unsubscribe" button from our emails.All the best,Nordace Team. I really love this backpack. They aren't worth the money. 2023 Trustpilot, Inc. All rights reserved. I was not disappointed, the material and stitching is of high quality. Its very comfortable to wear and the quality of the tote is excellent. My bag broke in a few months and they aren't doing anything to help. Nicely designed and well thought. When it comes to quality, we don't take shortcuts! Also fit with my 17 inch working laptop.The front pocket and side pockets zip should be improved. Elena was particularly helpful! I was astonished because my intention was to have a real and fashion "made in Italy" product. Customer service is just a joke. It was comfortable to wear and it didn't get soaked and believe me it rained solidly. We also ensure all reviews are published without moderation. Zero communication from their "customer service". Thanks Nordace! So I contact customer service to return it, . It fits a lot and still fits under the airplane seat.
Read Customer Service Reviews of nordace.com | 2 of 153 - Trustpilot Its well made and looks good and the various pockets are terrific.Postage took a while so allow plenty of time.The USB that was incorporated in the bag is in a very awkward position so not a real plus, but it doesnt particularly matter to me. It practically looks new. I first emailed customer service about this in January, I sent the requested photos and product code and then received no further reply, so I opened a new complaint ticket and again sent the photos when requested and AGAIN received no further reply despite following up multiple times on both ticket threads. When I received the backpack, the zipper of the main pocket is broken. Im very happy with it. Customer service is utterly useless, I have sent multiple messages and never get more than an automated message back, even though I have given them all the info they require. That is what I call a great Customer Experience. It was easy to put back on and I think it was the way I pulled it. Good backpack - smart and a good size - although it took a while to arrive. This small backpack is awesome. 2023 Trustpilot A/S. All the best,Nordace Team. Anyone can write a Trustpilot review. I love all the compartments and it's really nice looking and appears to be very good quality. Thank you :), Ive lost count, another annoying email I cant imagine how anyone whos actually bought anything from Nordace goes on Ive even been told Im unsubscribed yet still they come , Hello Mr Christopher.Regarding your concern, we have unsubscribed your email address from our mailing list at your request.We'll inform our Development Team regarding the situation. The material and zippers are sturdy and good quality. Exchange policies are absurd! Advertisement. Date of experience: April 18, 2022 LH Louise Huerto 1 review The only thing I need is a replacement. One of my favorite features is the attached key ring inside the bag pocket. Their customer service was very quick to reply and keep me updated on my new order. If I wanted a bag that lasted less than a year I would have bought a cheap one, not wasted money on an expensive one. I have not been able to use it so far but looking forward to putting it to work. The USB port was damaged, which I didnt realise initially as I didnt try to use it for a few weeks. Still waiting to hear what can be done. It was within the warranty period.
Nordace Siena II Smart Travel Backpack with USB Charging Port, Water Nordace - YouTube Companies can ask for reviews via automatic invitations. E-Commerce. I've now used it for 2 domestic trips and am looking forward to using it for a trip to Europe in a few weeks. Hello Frida,We apologize for any inconvenience you have encountered.You can find our Return and Refund Policy publicly stated in our store and by accessing the link below:https://nordace.com/en/return-policy/Regarding your statement, because we offer free shipping almost worldwide when you are placing an order from our store, we do not cover the return fees.